ZIPLINE FAQ's
Winter Dress Recommendation:
Click here for how to dress for winter ziplining.
Q: Which course should we book?
A: If you've never been with us before, we recommend the Treetop Tour because the first zipline starts from the ground, unlike SkyRider that begins from Treewalk Village, 60' off the ground. We recommend SkyRider for guests who have ziplined before or enthusiastic first timers and adrenaline junkies!
Q: What is the difference between the 2 zipline tours?
A: The Treetop Tour starts with a gentle ground take-off to put you in the trees. You'll zip from tree to tree on 10' platforms reaching heights of 60' off the forest floor, and zip ground to ground. The Treetop Tour boasts the infamous "Seven," a free-fall zipline that is the grand finale of your tour. The Treetop Tour has 6 ziplines and a few sky bridges and takes about 2½ - 3 hours to complete with a group of 12, starting at our office on Main Street.
A: The SkyRider Tour is the longest and highest zipline canopy tour on the east coast with extended lines and improvements for 2011. There are dual or side-by-side ziplines to race your friends, sky bridges, extreme tree platforms, the native "fruit stand," and terrific views. Includes 5 separate ziplines, the longest being 1500' and 200' off the ground, crossing valley after valley. This course also takes 2½ - 3 hours to complete with a group of 12, starting at our office on Main Street.
Q: Where is it located?
A: Tours meet in our office at 41 Main Street in Lincoln where our staff will orient you to your equipment and accompany you to the trailhead in our shuttle. Alpine Adventure's zipline tours are located on a 1700' hilltop called Barron Mountain, consisting of 300 private acres just 10 minutes south of Loon Mountain and Franconia Notch in the White Mountains.
Q: Is this safe?
A: Alpine Adventures inspects its zipline courses, trucks, and snowmobiles daily. Canopy Tours, Inc. inspects every aspect of the courses bi-annually. Cables are ½" aircraft grade steel that will hold 23,000 lbs, attached to trees and poles that are guy-wired and cemented to the ground, "where they will turn into fossils in 3000 years," one engineer stated, attesting to its strength and durability. Guests glide through the air using a pulley, climbing harness, and dual lanyards, conforming and exceeding ACCT standards for load capacity.
Q: How long does it take?
A: Tour duration is approximately 2 1/2 hours, starting with welcoming you at our office on Main Street, a short shuttle and an off-road Safari ride in our 6x6 Pinzgauers to the top of the course.
Q: How do we book?
A: You can book online any time or call the reservation office at (603)745-9911 during business hours, 7 days per week. Reservations are pre-paid. Groups of 13 or more, click here for group sales. Click here for the cancellation policy.
Q: Do we need reservations?
A: Reservations are highly recommended and are confirmed with payment by credit card,
or prepaid by check or cash. Walk-ins are welcome if we have space available but the only way to guarantee your space is to reserve ahead by calling or booking online. Click here
to book online. See cancellation policy below.
Q: What if it's raining / snowing / cold / lightning / thunder?
A: We zip in most weather conditions. Dress for the elements. We have snowmobile gear available during snowmobile season for use on the ziplines. We sell and rent rain gear, hand and toe warmers, gators, gloves and other items in season. Morning tours are better for summer, afternoon is warmer in the winter. Click here for the complete cancellation policy.
Q: What if I want to send my teenage children and stay behind?
A: You will need to be present at the office to sign the release of liability on their behalf or download the waiver here and sign it for them to bring. *Anyone under 18 years old needs a parent's or guardian's signature on their waiver before they are allowed on any of our tours.*
Q: What do we wear/bring?
A: For Your Safety:
- Closed-toe shoes with secure backs. No clogs, flip-flops, or other footwear that will slip off. The decking is rough to avoid slipping and is brutal on bare toes.
- Walking/hiking shoes are recommended.
- Longer shorts or pants, no skirts or belly shirts.
- No dangling earrings, chest or belly button rings.
- Tie long hair back.
Extras:
- Dress for the weather. We zip rain, snow or shine.
- Bug stuff.
- Small pack with camera/video/snacks.
- Gloves after Labor Day or as it gets colder.
- Winter clothing after November: ski pants, gloves or mittens, etc. We also have snow suits and boots available for zipliners.
- Cap or hat under helmet for colder weather or bring your ski helmet.
- Bring rain gear if it's forecasted. We have complimentary Cedar Key rain jackets available first come, first serve or for sale at $5-$10 in the office.
Alpine Adventures provides:
- Petzl adjustable climbing helmets, seat harnesses, chest harnesses available, all industry standard for challenge courses.
- Dual connection point lanyards for safety backup.
- CMI trolley dual-wheel pulleys and caribiners.
Q: What is the cancellation policy?
A: We have a 72 hour cancellation policy. If you cancel outside of 72 hours from your tour time, you will be refunded or receive a voucher for the amount you paid. A $10 handling fee per person will be deducted for refunds. If you cancel within 72 hours of your tour time there are no refunds or vouchers. Late arrivals will not be refunded or issued vouchers and will not be able to join the group. Those not meeting the weight requirements will not be refunded or receive a voucher. Space is limited and guests are being turned away for your tour, as well expenses have already been incurred in preparation for your tour.
We will not cancel due to rain or snow. Mountain weather is subject to change quickly and can be volatile. We will make every effort to complete your tour as planned. However, we will temporarily suspend the tour, sometimes with very little notice, due to lightning, thunder or high winds at our discretion. If we cancel the tour, guests will be offered a rain check or a refund. If we delay the tour, the cancellation policy will apply, please plan your day accordingly. Tours are not "pushed up" more than 1/2 hour when there is a weather related delay. If there is a weather related issue during your tour time, your tour is the tour that will be canceled. It is your responsibility to provide us with the best mobile number or email to reach you the day of your tour. We do our best but weather cancellations have happened so be advised.
Q: How do I use my gift card?
A: The only way to use your gift cards is to present them at the time of your tour. We do not track gift cards. There are no refunds or exchanges for gift card purchases. Gift cards are like cash. If lost or destroyed they cannot be replaced. Make sure you store them in a safe place.
Q: What do we wear/bring?
Click here for how to dress for winter ziplining.
Alpine Adventures does not share customer's information with other agencies. We are a smoke-free operation. Please, no smoking on our tours or property. Schedules and Pricing are subject to change without notice due to trail and weather conditions and other acts of nature.
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